I agree it’s a cool product, but their customer service leaves alot to be desired. After ordering one of their photo books, I realized hours later that the shipping destination was incorrect. I emailed them and asked for the shipping address to be changed. They said they cannot change the shipping address as all orders are automated, but I could place a new order with the right address at a 50% discount. How can a company even run their business this way?
I agree it’s a cool product, but their customer service leaves alot to be desired. After ordering one of their photo books, I realized hours later that the shipping destination was incorrect. I emailed them and asked for the shipping address to be changed. They said they cannot change the shipping address as all orders are automated, but I could place a new order with the right address at a 50% discount. How can a company even run their business this way?